Terms and conditions


  1. The website http://www.meepleopolis.com (“Our Website”) is a site operated by Meepleopolis Limited (“We” or “Us”). We are a limited liability company registered in New Zealand under company number 8289323 and New Zealand Business Number 9429050214891.
  2. We are located in New Zealand but ship orders both domestically and internationally.


  1. Throughout the site, the terms “we”, “us” and “our” refer to Meepleopolis Limited. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 
  2. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.  These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 
  3. These Terms of Service are provided in conjunction with our Privacy Policy which sets out the terms on which we collect and process any personal data we collect from you, or that you provide to us and our Refunds and Returns Policy which sets out the terms by which we will accept requests for refunds and returns of products and services
  4. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 
  5. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 
  6. This website is built using Word Press and utilises plug-ins for membership, e-commerce, event management and general functionality purposes that allow us to sell our products and services to you.


  1. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
  2. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
  3. You must not transmit any worms or viruses or any code of a destructive nature.
  4. A breach or violation of any of the Terms will result in an immediate termination of your Services.


  1. We reserve the right to refuse service to anyone for any reason at any time.
  2. You understand that your content (not including credit card information), may be transferred unencrypted and involve
    1. Transmissions over various networks; and
    2. Changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
  4. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


  1. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
  2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 


  1. Prices for our products are subject to change without notice.
  2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  3. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


  1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures or membership programs you must treat such information as highly confidential and take all reasonable steps to keep that information secure and protected against unauthorised access.
  2. If given a choice of passwords, you must not choose any obvious password likely to be easily guessed or determined.
  3. You must not disclose passwords, user identification codes or other security information to any third party.
  4. When choosing a password please do not choose the same password that you use on any other website or application. 
  5. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time and without notice, if in our reasonable opinion you have failed to comply with any of the provisions of our Terms of Service 
  6. If you know or suspect that anyone other than you knows your user identification code or password, you must immediately notify us at info@meepleopolis.com
  7. You may not transfer your account (or any feedback) to any other party without our prior consent. 
  8. We may cancel unconfirmed accounts or accounts which have in our opinion been inactive for a long time 


  1. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
  2. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
  3. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
  4. We reserve the right to limit the quantities of any products or services that we offer.
  5. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
  6. We reserve the right to discontinue any product at any time.
  7. Any offer for any product or service made on this site is void where prohibited. 
  8. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
  9. Please refer to our Refunds and Returns Policy for information on requesting a refund or return for any product or service we provide.


  1. By ordering any products from us, you agree to be bound by our Terms of Service as amended from time to time. 
  2. Please read our Terms of Service carefully and make sure that you understand them before you order any Products, as they will apply to your order. If you refuse to accept our Terms of Service, you will not be able to order any Products from us. 


  1. Once we have confirmed acceptance of your order, we will contact you with an estimated delivery date. 
  2. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges. 
  3. Delivery of an Order will be deemed to be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
  4. You may specify delivery instructions for an order (for example, you may authorise the delivery agent to leave the products in a specified location if you will not be at the delivery address). We will not be responsible for any order that is delivered in accordance with your delivery instructions. 
  5. You are solely responsible for ensuring that your order complies with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law. 
  6. Except for New Zealand Goods and Services Tax, prices do not include import fees, duties, tariffs, taxes or other imposts or charges which may be payable in relation to your order. You are solely responsible to pay any import fees, duties, taxes, and other imposts or charges which are payable in relation to your order. 
  7. If you order Products from us for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount.  You will be solely responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
  8. We are require by New Zealand law for all international packages to attach customs documentation which describes the goods being sent and their cost. 
  9. We will endeavour to dispatch your order within the time frame specified in relation to a particular product.  If we are unable to dispatch your order within the time frame specified we will endeavour to contact you and advise you of the expected dispatch date
  10. Any quotations of delivery times by us are made in good faith but are estimates and we shall not be bound by such quotation and we will not be liable for any loss, expense, or other damage caused by any delay in delivery. 
  11. We reserve the right to dispatch your order in one delivery or by instalments.  Failure to deliver any instalment shall not entitle you to repudiate the contract as to any instalments already delivered. You may cancel any undelivered instalments up until the instalment is confirmed. 
  12. You own the Products only once we have received payment in full, including all applicable delivery charges. 
  13. Our liability for shortages in the quantity of goods delivered is limited to making up the shortages.  Where you believe that there is a shortage in the quantity of products delivered, you must notify us of any such claim within 7 days of delivery and must provide us with a reasonable opportunity to investigate that claim. 
  14. We will not accept any liability for loss or damage in transit that exceeds the value of the loss or damage to the product 
  15. We will ensure that Products leaving our premises are adequately packed.  Claims for damage or loss in transit must be made against the carrier in the prescribed manner. 
  16. Prior to acknowledging delivery to the carrier you must ensure that the complete consignment as per the carrier's note has been received. If there is a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly. 
  17. Within 7 days of receipt of consignment you must ensure that all goods received are in good order and condition. No damage claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by us details of any claim should be advised to us. 
  18. Occasionally your delivery to you may be affected by an Event Outside Our Control.


  1. Game rental is charged per week (7 days) with a minimum rental period of 1 week and a maximum rental period of 8 weeks per booking. 
  2. Rentals must be picked-up and dropped-off in person at our store. 
  3. A 5% discount will automatically be applied to all rentals taken for more than 2 weeks, 10% discount will automatically be applied to all rentals taken for more than 8 weeks. Discounts can only be applied at the initial time of booking the rental and can not be applied at a later point (for example if you rent a game for 4 weeks a 5% discount will be applied at the time of booking. If, after 2 weeks of renting the game, you decide to extend the total rental period to 7 weeks no further will be applied and the additional rental period will be charged at the original rental rate). 
  4. If you buy from us the same game you rented within 7 days of the rental period ending we will apply a discount on the purchase price equal to one week of the rental charge. Purchases must be made in store, discount does not apply for online purchases. Discount will stack with Meeple+ member discount only, no other discounts or promotions will stack with this discount. 
  5. You are responsible for returning the rented game(s) on time - by the end of the rental period. Failure to return the rental on time will incur late return charges. Late return charges are set at 200% of the rental price paid for each week (or part of) of late return. 
  6. If some components of the game(s) go missing and can be replaced from the manufacturer you will be charged for these replacements, if required. Due to some manufacturer replacement policies, it may be necessary to replace the entire game should some pieces get lost or damaged. You acknowledge, understand and accept this risk. If you should receive a game where there are pieces missing then please notify us promptly. 
  7. By renting our games you are agreeing to provide proper care of the games and to return all games in the same condition as they were rented, at the end of the rental period. Responsibility of the rental remains with the customer from the time of receipt from pickup to the time of return. Please be sure all game equipment is accounted for at all times and protected from weather or other events that could damage the game(s). 
  8. In the event that the game is lost, stolen, damaged or abandoned during rental, you are responsible for paying the full retail price of an equivalent game. You will be able to keep the game that is damaged. You will not be able to rent any further game until these moneys have been paid in full. 
  9. If you do not return the game(s) rented or pay any funds required for lost game(s) / missing components and remain un-contactable, Meepleopolis Limited reserves the right to pursue the reclaim of the game(s) and / or money owing through all legal means. Any costs incurred by Meepleopolis Limited during this process will be on charged to you, the customer. 
  10. All games rented remain the property of Meepleopolis Limited at all times. Customers are not permitted to sub-rent games or use games in a commercial setting without the express approval of Meepleopolis Limited.


  1. Except where specifically stated in relation to a particular product, the prices for the products are stated and are payable in New Zealand dollars (NZD).  Any currency conversion will take place online at the rate applicable at the time of purchase.


  1. Gift vouchers will not be exchanged and are not subject to returns for credit or refunds.
  2. Gift vouchers cannot be used to buy more gift vouchers.
  3. We will not replace a gift card that is lost or stolen after being received. 


  1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
  2. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
  3. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  4. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
  5. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.


  1. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.  You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
  2. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
  3. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


  1. Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
  2. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
  3. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.
  4. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


  1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to:
    1. Maintain any comments in confidence; 
    2. To pay compensation for any comments;
    3. To respond to any comments.
  2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
  4. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
  5. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.
  6. You are solely responsible for any comments you make and their accuracy.
  7. We take no responsibility and assume no liability for any comments posted by you or any third-party.


  1. Your submission of personal information through the store is governed by our Privacy Policy.


  1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
  2. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  3. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
  4. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


  1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
    1. For any unlawful purpose;
    2. To solicit others to perform or participate in any unlawful acts;
    3. To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
    4. To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
    5. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
    6. To submit false or misleading information;
    7. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
    8. To collect or track the personal information of others;
    9. To spam, phish, farm, pretext, spider, crawl, or scrape;
    10. For any obscene or immoral purpose; or
    11. To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. 
    12. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


  1. The Meepleopolis logo, Meepleopolis Limited and all other trademarks, service marks, trade names, logos, domain names, URLs and icons (“Marks”) appearing on our Website, registered or not, are owned or controlled by Meepleopolis Limited or where applicable, other third parties who have licensed use of those Marks to us. 
  2. Nothing on our Website or in our Terms of Service grants you any right or license to use any of the Marks without the express written permission of both us and any applicable third party owners of the Marks. Unauthorised use may violate trademark, copyright, and other laws and regulations.


  1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  2. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
  3. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
  4. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
  5. In no case shall Meepleopolis Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 


  1. You agree to indemnify, defend and hold harmless Meepleopolis Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 


  1. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 


  1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
  3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 


  1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  2. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 


  1. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand. 
  2. Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996. 


  1. You acknowledge that the Consumer Guarantees Act 1993 or any equivalent consumer protection legislation will not apply where you purchase any Products or Services for the purposes of a business. 


  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control (“Event Outside Our Control”) including those outlined under Force Majeure 
  2. If an Event Outside Our Control takes place that affects the performance of our obligations: 
    1. We will contact you as soon as reasonably possible to notify you; and 
    2. Our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
    3. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 


  1. We shall not be liable to you, the buyer, for any loss or damage, directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is outside the seller's reasonable control, including but not limited to:
    1. An act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods); 
    2. Riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of our Subcontractors; or 
    3. Acts or threats of terrorism. 


  1. You can review the most current version of the Terms of Service at any time at this page.
  2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
  3. It is your responsibility to check our website periodically for changes.
  4. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 


  1. Questions, comments and requests regarding our Terms of Service are welcomed and should be addressed to info@meepleopolis.com